Privacy Policy
Last Updated : 01-12-2025
Introduction
Hexagon Lighting (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [website URL] and make purchases from us.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Make a purchase
- Register an account
- Subscribe to our newsletter
- Contact us with enquiries
- Fill in forms on our website
This information may include:
- Name
- Email address
- Postal address
- Telephone number
- Payment information (processed securely through our payment provider)
- Order history and preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Time zone setting
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
How We Use Your Information
We use the information we collect in the following ways:
To Process Orders
- Fulfil and manage your orders
- Process payments
- Arrange delivery
- Send order confirmations and updates
To Communicate With You
- Respond to your enquiries and customer service requests
- Send you updates about your order
- Provide technical support
To Improve Our Service
- Understand how customers use our website
- Develop new products and services
- Improve our website functionality and user experience
- Conduct market research and analysis
Marketing Communications (with your consent)
- Send promotional emails about new products, special offers, and relevant information
- You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the information concerned and the context in which we collect it.
We process your personal information when:
- We need to perform a contract with you (processing your order)
- You have given us permission to do so (marketing emails)
- We have a legitimate interest in processing your information (improving our services)
- We need to comply with legal obligations
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers
- Payment processors to handle transactions
- Delivery companies to ship your orders
- Email service providers to send communications
- Website hosting and maintenance providers
- Analytics providers to help us understand website usage
These service providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
Legal Requirements We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers If Hexagon Lighting is involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure servers and databases
- Restricted access to personal information
- Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Fulfil the purposes outlined in this privacy policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
Order information is typically retained for 7 years for tax and accounting purposes. Marketing consent records are kept until you withdraw consent.
Your Data Protection Rights
Depending on your location, you may have the following rights:
Right to Access – Request copies of your personal data
Right to Rectification – Request correction of inaccurate or incomplete data
Right to Erasure – Request deletion of your personal data under certain conditions
Right to Restrict Processing – Request that we restrict the processing of your data under certain conditions
Right to Data Portability – Request transfer of your data to another organisation or directly to you
Right to Object – Object to our processing of your personal data under certain conditions
Right to Withdraw Consent – Withdraw your consent at any time where we relied on consent to process your information
To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.
Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the UK and process it there.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this privacy policy periodically for any changes.
Significant changes will be notified to you either through the email address you have provided or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Hexagon Lighting
Email: [email address]
Phone: [phone number]
Address: [physical address]
For data protection queries specifically, you can contact our Data Protection Officer at: [DPO email]
Complaints
If you wish to make a complaint about how we handle your personal data, please contact us using the details above and we will investigate your complaint.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Website: https://ico.org.uk
Helpline: 0303 123 1113