Warranty Information
At Hexagon Lighting, we stand behind the quality of our products. We're committed to ensuring that every product we sell meets the highest standards of craftsmanship and performance.
Warranty information for Lighting products
Warranty Coverage
5 Year Limited Warranty
All Hexagon Lighting products are covered by our 5 Year Limited Warranty against defects in materials and workmanship under normal use conditions.
Important Terms
- This warranty is non-transferable and applies only to the original purchaser
- Warranty coverage begins from the date of purchase
- Proof of purchase is required for all warranty claims
- This warranty applies to products purchased directly from Hexagon Lighting or through authorized retailers
What's Covered
This warranty covers:
- Manufacturing defects in the tile material.
- Failure of tile interlocking mechanisms resulting from manufacturing defects.
- Cracking, splitting, or structural failure arising from manufacturing defects under normal residential use.
What's Not Covered
This warranty does not cover damage or failure resulting from:
Normal Wear and Tear
- Gradual deterioration from regular use over time
- Cosmetic damage that doesn’t affect functionality
- Fading or discoloration from normal use
Improper Installation or Maintenance
- Damage caused by incorrect installation
- Failure to follow installation instructions
- Lack of proper maintenance or cleaning
Accidents, Misuse, or Abuse
- Physical damage from drops, impacts, or accidents
- Use beyond the product’s intended purpose
- Exposure to extreme conditions or environments
Unauthorized Modifications
- Alterations or modifications made to the product
- Repairs attempted by unauthorized personnel
- Use of non-approved parts or accessories
Power Surges or Electrical Fluctuations
- Damage from electrical surges, spikes, or lightning strikes
- Incorrect voltage or power supply
- Fluctuations in electrical current
Additional Exclusions
- Damage during shipping or transportation (after delivery)
- Products purchased from unauthorized sellers
- Commercial or industrial use (unless specified)
- Damage from natural disasters or acts of God
How to Make a Warranty Claim
If you believe your product has a defect covered by our warranty, please follow these steps:
Step 1: Contact Us Within 30 Days
As soon as you discover a defect, contact us within 30 days. Please have the following information ready:
- Your order number
- Date of purchase
- Detailed description of the defect or issue
- Photos or videos showing the problem (if possible)
- Proof of purchase (receipt or order confirmation)
Contact Details:
- Email: [email protected]
- Phone: 0333 772 3171
Step 2: Return for Inspection
Once we’ve reviewed your claim, we’ll provide instructions for returning the product or defective part.
- Pack the item securely in protective packaging
- Include a copy of your proof of purchase
- Include a note with your contact details and order number
- Send to the address we provide
Please note: You are responsible for return shipping costs unless the defect is confirmed to be covered under warranty, in which case we will reimburse reasonable shipping expenses.
Step 3: Resolution
After receiving your returned product, we will:
- Inspect the item within 5-7 working days
- Determine if the defect is covered under warranty
- Contact you with our findings
If the defect is covered:
- We’ll send you a replacement product at no charge
- Return shipping will be covered by us
- If the product is discontinued, we’ll offer a comparable replacement
If the defect is not covered:
- We’ll explain why the claim was not approved
- We may be able to offer a repair service for a fee
- We’ll return the product to you (return shipping at your cost)
Your Statutory Rights
This warranty is in addition to your statutory rights as a consumer under UK law. Your statutory rights are not affected by this warranty.
Under the Consumer Rights Act 2015, you have additional legal rights including:
- Products must be as described, fit for purpose, and of satisfactory quality
- You may be entitled to a repair, replacement, or refund if goods are faulty
For more information about your consumer rights, visit: www.citizensadvice.org.uk
Limitation of Liability
This warranty is governed by UK law.
To the fullest extent permitted by law, Hexagon Lighting’s liability is limited to the repair or replacement of the defective product. We are not liable for:
- Indirect or consequential damages
- Loss of profits or business opportunities
- Loss of data or information
- Personal injury or property damage (except where required by law)
- Installation or removal costs
- Any other costs beyond the product replacement
Questions About Your Warranty?
If you have any questions about warranty coverage or need clarification on any terms, please don’t hesitate to contact us:
Hexagon Lighting
Email: [email protected]
Phone: 0333 772 3171
We’re here to help ensure you get the most from your Hexagon Lighting products.
Warranty information for Garage flooring
Warranty Coverage
10 Year Limited Warranty
Subject to the terms and conditions below, the Company warrants the vented garage floor tiles against manufacturing defects in materials and workmanship for a period of 10 years from the date of purchase.
Important Terms
- This warranty is non-transferable and applies only to the original purchaser
- Warranty coverage begins from the date of purchase
- Proof of purchase is required for all warranty claims
- This warranty applies to products purchased directly from Hexagon Lighting or through authorized retailers
What's Covered
Our warranty covers product failures that occur as a result of:
Defects in Materials
If your garage flooring product fails due to defective materials supplied or used in the manufacturing process, we’ll repair or replace it free of charge.
Defects in Workmanship
If your product fails due to poor or improper workmanship during the manufacturing process, we’ll repair or replace it at no cost to you.
What's Not Covered
This warranty does not cover damage or failure resulting from:
Normal Wear and Tear
- Gradual deterioration from regular use over time
- Cosmetic damage that doesn’t affect functionality
- Fading or discoloration from normal use
Improper Installation or Maintenance
- Damage caused by incorrect installation
- Failure to follow installation instructions
- Lack of proper maintenance or cleaning
Accidents, Misuse, or Abuse
- Physical damage from drops, impacts, or accidents
- Use beyond the product’s intended purpose
- Exposure to extreme conditions or environments
Unauthorized Modifications
- Alterations or modifications made to the product
- Repairs attempted by unauthorized personnel
- Use of non-approved parts or accessories
Additional Exclusions
- Damage during shipping or transportation (after delivery)
- Products purchased from unauthorized sellers
- Commercial or industrial use (unless specified)
- Damage from natural disasters or acts of God
How to Make a Warranty Claim
If you believe your product has a defect covered by our warranty, please follow these steps:
Step 1: Contact Us Within 30 Days
As soon as you discover a defect, contact us within 30 days. Please have the following information ready:
- Your order number
- Date of purchase
- Detailed description of the defect or issue
- Photos or videos showing the problem (if possible)
- Proof of purchase (receipt or order confirmation)
Contact Details:
- Email: [email protected]
- Phone: 0333 772 3171
Step 2: Return for Inspection
Once we’ve reviewed your claim, we’ll provide instructions for returning the product or defective part.
- Pack the item securely in protective packaging
- Include a copy of your proof of purchase
- Include a note with your contact details and order number
- Send to the address we provide
Please note: You are responsible for return shipping costs unless the defect is confirmed to be covered under warranty, in which case we will reimburse reasonable shipping expenses.
Step 3: Resolution
After receiving your returned product, we will:
- Inspect the item within 5-7 working days
- Determine if the defect is covered under warranty
- Contact you with our findings
If the defect is covered:
- We’ll send you a replacement product at no charge
- Return shipping will be covered by us
- If the product is discontinued, we’ll offer a comparable replacement
If the defect is not covered:
- We’ll explain why the claim was not approved
- We may be able to offer a repair service for a fee
- We’ll return the product to you (return shipping at your cost)
Your Statutory Rights
This warranty is in addition to your statutory rights as a consumer under UK law. Your statutory rights are not affected by this warranty.
Under the Consumer Rights Act 2015, you have additional legal rights including:
- Products must be as described, fit for purpose, and of satisfactory quality
- You may be entitled to a repair, replacement, or refund if goods are faulty
For more information about your consumer rights, visit: www.citizensadvice.org.uk
Limitation of Liability
This warranty is governed by UK law.
To the fullest extent permitted by law, Hexagon Lighting’s liability is limited to the repair or replacement of the defective product. We are not liable for:
- Indirect or consequential damages
- Loss of profits or business opportunities
- Loss of data or information
- Personal injury or property damage (except where required by law)
- Installation or removal costs
- Any other costs beyond the product replacement
Questions About Your Warranty?
If you have any questions about warranty coverage or need clarification on any terms, please don’t hesitate to contact us:
Hexagon Lighting
Email: [email protected]
Phone: 0333 772 3171
We’re here to help ensure you get the most from your Hexagon Lighting products.
Warranty information for Custom Neon Lights
Warranty Coverage
2 Year Limited Warranty
Subject to the terms and conditions below, the Company warrants the neon lights against manufacturing defects in materials and workmanship for a period of 2 years from the date of purchase.
Important Terms
- This warranty is non-transferable and applies only to the original purchaser
- Warranty coverage begins from the date of purchase
- Proof of purchase is required for all warranty claims
- This warranty applies to products purchased directly from Hexagon Lighting or through authorized retailers
What's Covered
Our warranty covers product failures that occur as a result of:
Defects in Materials
If your neon light product fails due to defective materials supplied or used in the manufacturing process, we’ll repair or replace it free of charge.
Defects in Workmanship
If your product fails due to poor or improper workmanship during the manufacturing process, we’ll repair or replace it at no cost to you.
What's Not Covered
This warranty does not cover damage or failure resulting from:
Normal Wear and Tear
- Gradual deterioration from regular use over time
- Cosmetic damage that doesn’t affect functionality
- Fading or discoloration from normal use
Improper Installation or Maintenance
- Damage caused by incorrect installation
- Failure to follow installation instructions
- Lack of proper maintenance or cleaning
Accidents, Misuse, or Abuse
- Physical damage from drops, impacts, or accidents
- Use beyond the product’s intended purpose
- Exposure to extreme conditions or environments
Unauthorized Modifications
- Alterations or modifications made to the product
- Repairs attempted by unauthorized personnel
- Use of non-approved parts or accessories
Additional Exclusions
- Damage during shipping or transportation (after delivery)
- Products purchased from unauthorized sellers
- Commercial or industrial use (unless specified)
- Damage from natural disasters or acts of God
How to Make a Warranty Claim
If you believe your product has a defect covered by our warranty, please follow these steps:
Step 1: Contact Us Within 30 Days
As soon as you discover a defect, contact us within 30 days. Please have the following information ready:
- Your order number
- Date of purchase
- Detailed description of the defect or issue
- Photos or videos showing the problem (if possible)
- Proof of purchase (receipt or order confirmation)
Contact Details:
- Email: [email protected]
- Phone: 0333 772 3171
Step 2: Return for Inspection
Once we’ve reviewed your claim, we’ll provide instructions for returning the product or defective part.
- Pack the item securely in protective packaging
- Include a copy of your proof of purchase
- Include a note with your contact details and order number
- Send to the address we provide
Please note: You are responsible for return shipping costs unless the defect is confirmed to be covered under warranty, in which case we will reimburse reasonable shipping expenses.
Step 3: Resolution
After receiving your returned product, we will:
- Inspect the item within 5-7 working days
- Determine if the defect is covered under warranty
- Contact you with our findings
If the defect is covered:
- We’ll send you a replacement product at no charge
- Return shipping will be covered by us
- If the product is discontinued, we’ll offer a comparable replacement
If the defect is not covered:
- We’ll explain why the claim was not approved
- We may be able to offer a repair service for a fee
- We’ll return the product to you (return shipping at your cost)
Your Statutory Rights
This warranty is in addition to your statutory rights as a consumer under UK law. Your statutory rights are not affected by this warranty.
Under the Consumer Rights Act 2015, you have additional legal rights including:
- Products must be as described, fit for purpose, and of satisfactory quality
- You may be entitled to a repair, replacement, or refund if goods are faulty
For more information about your consumer rights, visit: www.citizensadvice.org.uk
Limitation of Liability
This warranty is governed by UK law.
To the fullest extent permitted by law, Hexagon Lighting’s liability is limited to the repair or replacement of the defective product. We are not liable for:
- Indirect or consequential damages
- Loss of profits or business opportunities
- Loss of data or information
- Personal injury or property damage (except where required by law)
- Installation or removal costs
- Any other costs beyond the product replacement
Questions About Your Warranty?
If you have any questions about warranty coverage or need clarification on any terms, please don’t hesitate to contact us:
Hexagon Lighting
Email: [email protected]
Phone: 0333 772 3171
We’re here to help ensure you get the most from your Hexagon Lighting products.